Cyrun’s Chief Product Officer contributes to KLAS-TV Channel 8 segment | Computer Aided Dispatch, Incident and Reporting Management System

Cyrun’s Chief Product Officer contributes to KLAS-TV Channel 8 segment

February 4, 2016

Cyrun’s Chief Product Officer, Glen Haimovitz contributed to this segment of KLAS-TV Channel 8, Las Vegas.

Casino Industry Relies on Updated Security Technology

Submitted by 8 News NOW
Tuesday, October 2nd, 2012, 2:56pm

LAS VEGAS — From casino cheats to robbers with visions of a high-dollar heist, criminals are always trying new ways to rip off Las Vegas casinos.

Technology is always adapting to catch the bad guys. The Global Gaming Expo, or G2E as it’s known, includes just about everything related to the gaming world. It’s taking place this week in Las Vegas.

When Anthony Carleo, the so-called “Biker Bandit” ran out of the Bellagio with $1.5 million in chips, the cameras were rolling. From one of the most famous casinos in the world to a small neighborhood gambling hall, a desperate criminal sees opportunity in a casino. An entire section at the G2E is devoted to surveillance and security.

“The protection of the guest comes first,” said Gary Powell, Cyrun.

Powell and Glen Haimovitz are with the security company Cyrun. Their products are used in some of the largest casinos in the world to keep tabs on everything from cheating, to banned patrons, and to employee theft.

“It’s never going to stop. Where ever there’s a lot of money and the temptation, with the public as well as employees,” Powell said.

“Many of the casino people here are former FBI agents or former law enforcement. They’re used to tracking criminals. They’re used to identifying crimes, and this enables them to do this a lot easier,” Glen Haimovitz said.

Smart phone apps are also being used to beat unsuspecting casinos.

“We would install our devices in a gaming table to detect when cheats are using concealed cell phones in their pocket,” said George O’Dowd, Cellbusters.

While some casinos use the latest technology, others are lagging behind.

“Some of the casinos are still running with what they call analog recording. And that means they’re still running VCRs, and that’s a challenge,” said Greg

Tomasko, Honeywell.

Original article at http://strip.8newsnow.com/news/news/138869-casino-industry-relies-updated-security-technology

Testimonials

When there are issues, which is very seldom, CYRUN is very responsive and they immediately find the problem and resolve it. … I would recommend this system to any Law Enforcement, Public Safety, or Security department. It works seamlessly and provides excellent reports on trends, MO’s, and activity within our jurisdiction. The reporting system works well with Legal, Risk Management, Chain of Custody, Lost and Found, Evidence, and many other areas that these agencies work with everyday.

Director of Public Safety – Casino & Tribal Safety
The help I get from Cyrun is always exceptional. This week’s phone conversation with Cyrun Support was no different. You always respond so promptly and for that I am truly grateful. You typically will do some research, then set up a phone call and walk me through the steps. I find Cyrun (Alliance) to be a great company to work with. Thank you!

Crime Scene Technician at Law Enforcement Agency
I don’t like having issues, no one does. But I have to give Cyrun credit for ALWAYS immediately helping me with any problems. They typically contact me within 10 minutes of my letting them know I’m having an issue and they usually resolve the problem within a half hour. Excellent customer service from knowledgeable technicians.

User of Alliance PD™ at a midsize California Police Department
We went live with Cyrun’s Alliance software in April 2017. It was a smooth process and we received all the needed support and training from Cyrun to be successful. Cyrun is a great option for campus security and police departments to manage their Calls For Service and incident reporting.

Manager, Dept Public Safety at a Large Public University
Our Police Department choose Cyrun to improve and enhance our CAD, Records and evidence systems. This was our third attempt at switching from a legacy system to a new system and to say the least, our personnel were not excited! Previous cut-overs were time consuming and painful, but this one was different. The project management and installation team were friendly, knowledgeable and easy to work with. The project did have some glitches, but seemed easy to work through with Cyrun’s outstanding technical support team. I have recommended this product/company to several agencies though out the western U.S. and Hawaii. The system is user friendly, easy to learn and has the ability to expand with our needs. More importantly, the most positive aspect of the company is their people. It has been a pleasure working with the sales, project management and customer support teams! I highly recommend this company and product to any agency that is looking for a great affordable product with stellar service!

Command Staff, California Law Enforcement Agency
As for Alliance 7 itself, I couldn’t be happier. Everyone loves the change and feels that they are able to complete tasks more quickly and efficiently now. “Intuitive” is a word that I hear the most to describe it. Personally, I love the tabs so I can open one thing without closing another… The Dashboard is also a useful tool, and system access settings are refined nicely.
I really appreciate Cyrun’s project managers, and their abilities. Not only as trainers, but ability to quickly resolve problems while remaining calm. They always kept me in the know and didn’t gloss over the facts.

Director of Security, Tribal Casino located in Northern California
Before discovering this innovative solution, our department was handwriting log books and transferring data into word documents. As you could imagine the process was time consuming, and flawed…. Alliance software solution has exceeded my expectations. The Alliance software has allowed our staff to maintain our information in one multi-user location, which makes it easy to input and retrieve data as required from any workstation. Alliance has enabled our department to track our officers movements with real time dispatch, which has increased our efficiency. Not to mention the abundance of reporting data that allows the shift managers to expose and rectify their inefficiencies. I could go on and on about the numerous benefits that this software has to offer, but I would rather simply say that Alliance is now the central hub for all communication and data entry for my department.

Director of Security, A Very Popular Casino Located in Southern California
I have more than 28 years of experience in law enforcement including using, purchasing and deploying CAD/RMS systems. I found Cyrun’s personnel to be knowledgeable and personable. We have very unique and very specific needs and Cyrun tailored the solution to meet the needs of our organization. Cyrun’s product is working well and we have established a good relationship with their support staff.

Deputy Chief of Police, Large Multi-Campus College, California