The dispatch center is at the heart of daily security operations. Dispatchers are responsible for the input and retrieval of crucial information that can track personnel and manage critical threats. Dispatchers frequently operate under stressful crisis conditions, which is why the Alliance provides multiple ways to work with the system including command line, mouse and function keys.
Alliance tracks when the dispatcher creates a record and specifies an incident type. It sets in motion any predefined processes for that type of event. For example, identifying an incident as a “bomb threat” can be configured to automatically send text messages or e-mail alerts to key individuals in the organization.
Additional workflow rules can walk the dispatcher through a checklist of questions about a bomb threat, using the responses to trigger other actions specified in your policies and procedures.
Alliance allows you to customize incident types to fit your organizational needs. You can add, delete, and modify configurations as those requirements change. All incidents and activities are logged in Dispatch by the dispatcher. Entry forms provide predefined checklists, drop-down menus, and error checking to simplify and streamline data processing. Managers analyze the incident history to dynamically adjust policies and procedures.
